Appointments

You may consult any doctor in the practice by making an appointment at reception either in person or by telephone. Effort will be made to give a convenient appointment with the doctor of your choice, but if the receptionist is not able to a do so then an alternative will be suggested. 

Should you feel that your problem is urgent and cannot wait please tell the receptionist, who will fit you in the same day, although you may be asked to wait until the first available doctor can see you. 

If you are unable to keep your appointment, please cancel as this can be offered to another patient.

Please be aware that should you persistently fail to attend booked appointments without a valid reason, you may be asked to register elsewhere. Similary, patients who are violent or abusive to any other person (patient or staff) will be asked to leave immediately.

Home Visits
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
Home visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Surgery.

Appointment Times
Appointments are available during the hours listed below. To see a doctor or nurse please telephone us or come into the surgery to book an appointment.
We are open 8.00 am - 6.30 pm Monday to Friday
We are closed on Saturdays and Sundays.

For Reception please call (01245) 351 351
For Dispensary please call (01245) 353 530
N.B. Please note that the Dispensary is closed daily between 1.00pm and 2.30pm. 

During Surgery Hours

Your request for an urgent visit will be passed to a doctor, who will assess the urgency and appropriate arrangements will be made.

Out of Hours

Ring on Chelmsford 01245 351 351 as normal and you will automatically be transferred to the doctors answering service. The out of hours service is available from 6.30pm to 8.00am Monday through to Friday and from 6.30pm Friday evening through the weekend to 8.00am Monday morning. 
 

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

Home visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Surgery.