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With immediate effect we are temporarily NOT registering new patients. With the list closures of nearby surgeries we have been registering up to 19 patients a day and with the extraordinary things happening here we have now lost six members of staff. The current ratio is 1GP to 2240 patients, which we feel is unsustainable and unsafe to continue until the ratio drops to 1: 2000 or below. We have informed NHS England and our neighbouring surgeries as a matter of courtesy.   We apologise for any inconvenience this may cause.



UPDATE 25th April 2016

The outcome of the meeting between Sir Simon Burns, Andrew Pike and the partners unfortunately was not successfull in securing any further funding for this surgery. Therefore the original statement of the Four Partners leaving on the 30th of June 2016 stands.

NHS England will be making a decision on the new Provider around the 12th of May. We will inform you of this decision as soon as possible thereafter.


Following my update of 30.03.2016, I can now confirm that a number of applications have been received from potential new service providers for Sutherland Lodge Surgery.  Those applications are currently being evaluated by the NHS England Procurement Group and the result is scheduled to be announced on 12.05.2016.


Robert Good

Chair – Sutherland Lodge PRG       06.04.2016



Our most recent meeting was held at the Surgery on Wednesday 23 March, nine patients together with our Practice Manager, Carol Sams, were in attendance. Carolyn Larsen who is Head of Commissioning for NHS England - Midlands and East (East) also attended and was able to answer questions from the group. Carolyn chairs the Procurement Group who are managing the appointment of our new Service Providers.

As a result of this meeting I can confirm the current situation is as follows:

Notwithstanding the very successful evaluation last year by the Care Quality Commission, a change in national policy has resulted in a serious loss of funding for the surgery and this is now scheduled to come into effect from 01.07.16. From this point on we are likely to see a reduction in the medical services provided, although the service should still meet the national criteria as delivered by most other surgeries.

As a PRG we have played our part by engaging in a number of initiatives, including newspaper and television interviews, touching base with our various contacts and writing to the Secretary of State and the Head of NHS England. Partly due to our letters but mostly due to the work carried out by our Practice Manager, a meeting was held between the current service providers and the Health Minister. Although this meeting at first looked promising, it has to date, failed to produce any tangible results. A further meeting is scheduled with our MP, Sir Simon Burns, in early April.

As a result of the funding issue the current Doctors (the four Partners in the practice), gave notice on their contract with NHS and that contract is now due to end on 30.06.16. As a by-product of this process the in-house pharmacy will also close on 30.06.16. (A separate letter has been sent by our Practice Manager and NHS England, to the patients who are directly affected by the pharmacy closure. This will not change the process of Doctors issuing prescriptions which can then be dispensed by any external pharmacy).   The Partners also jointly own the Sutherland Lodge premises and they have recently put the property up for sale. It is not clear at this stage whether the new providers will wish to purchase the property but the current Partners have indicated they are willing to enter into a short term lease whilst the building is being sold.

Whilst we all regret the current situation, the focus must now be on securing a new service provider with effect from 01.07.16. The NHS has moved quickly to find a new provider and applications closed on 29.03.16. All applications received will now be evaluated against a national criteria, focussed 80% on quality and 20% on value for money. On your behalf I will be assisting with that process which should be completed by 18.04.16. Once the new provider has been selected and all applicants notified, there is a 14 day 'standstill period' where unsuccessful applicants can challenge the process. The final outcome, once the decision has been ratified, should be known on 12.05.16. Understandably the process is confidential and no further information on the new providers will be available until the outcome is published.

Unfortunately we are still in a period of great uncertainty but we will do our best to update this website as and when further information is available. Our next PRG meeting has been scheduled for Wednesday 18.05.16, the first available date following the anticipated new appointment.

Robert Good

Chair - Sutherland Lodge PRG                                                           30.03.2016




Some patients have noticed that the Surgery building is up for sale. This is entirely correct as it is owned by the four Partners who will be leaving on 30th June and is required to be sold. It may be that the new incoming Provider (who has yet to be secured) may wish to purchase the building, but this is not guaranteed. NHS England has a legal obligation to make sure that ALL patients have a registered GP and is currently working to secure this. Bids for the contract have to be in by 29th March and we will know by the middle of May who has been successful. Members of the patient group sit on this committee to voice concerns on behalf of you all, but the staff and the Doctors here do not know anything further than that. All information is confidential until a new Provider is sourced.




Due to the uncertainty around our contract, some members of staff have given notice to find jobs elsewhere which is very understandable. Unfortunately we have now lost all our Dispensers. This means there may be a delay in turning prescriptions around, as in the past we have always managed to do this much quicker than the national time of 48 hours.

LATEST- We will be losing our dispensing contract along side our PMS Contract therefore will no longer be able to issue medication to our dispensing patients. A letter will be sent next week jointly from NHSE and the Surgery. We will continue to issue repeat prescriptions, but our in-house Pharmacy will close.

We can only apologise in advance, but any delay in issuing repeat prescriptions is purely because of safety and accuracy.

Please remember that repeat prescriptions take 48 hours to process.

 Important Information About Your Surgery!!







25th April 2016

The outcome of the meeting between Sir Simon Burns, Andrew  Pike and the partners unfortunately was not successfull in securing any further funding for this surgery.  Therefore the original statement of the Four Partners leaving on the 30th of June 2016 stands. 

NHS England will be making a decision on the new Provider around the 12th of May.  We will inform you of this decision as soon as possible thereafter.

Mar 24th 2016 - Sir Simon Burns and Andrew Pike (Head of Commissioning for NHS England Local Team) will be meeting with the Partners on 8th April as a result of our meeting in Whitehall. A further posting will be made after that date.

Mar 4th 2016 - To date we still have not had a response from Whitehall, although promised last week. We are currently chasing this with Sir Simon Burns.

Please also see message regarding the Dispensary.

 Feb 12th 2016 - This week we attended a meeting at Whitehall with Alistair Burt - Health Minister. We were able to talk with him and representatives from NHS England. We are very aware that this is a National Policy, but Mr Burt is going to speak with his colleagues and come back to us shortly. We will of course post any further updates as they happen. 

Aside from this your Patient Representative Group have been to the first meeting around the procurement of a new Provider and will be involved at every stage. They will be looking to you for input to this process and welcome your comments. 

2016 CQC Report for Sutherland Lodge Surgery


Latest Update from the Surgery 15th January


 Press Release From NHS England 11th January 


  Letter From The Partners 7th January 





All GP practices are required to declare the mean earnings (average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Sutherland Lodge Surgery in the last financial year was £94,774 before tax and National Insurance. This is for five full time GPs and two part-time GPs who worked in the practice for more than six months.

However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used to form any judgement about GP earnings, not make comparison with any other practice.



 Advice on Childhood Illness                                            Message form CCG


Don't blame us for delays in your treatment


Link to easy read leaflets




The aim of Sutherland Lodge is to use the funds allocated to them for Health Care to reduce morbidity and improve the quality of life for its patient population, by offering a caring medical service of the highest quality based on established professional standards that satisfies the needs of our patients and is provided by professionally competent, content and motivated staff

Dear Patient,

From April 2015 GP practices are required to provide all their patients with a named GP who will have overall responsibility for the care and support that the surgery provides to them.  Having a named GP does not prevent you from seeing your usual GP or any other GP in the practice as you have previously been able to.



   Patient Representative Group

PRG Involvement

If you would like to join and want futher information please contact either Bob Good – our Chair at or Carol Sams the Practice Manager at or alternatively call her on the surgery number.



SystmOnline can now offer you a summary view of your medical records online.  If you wish to sign up to this you will need to come into the surgery and fill in a form (proof of identity is required).  If you send a representative we will need your written consent.  A username and password will be issued to you and this will give you access to your repeat medication list, the ability to book appointments and a summary of your medical records

If you are an excisting user of Systmonline and wish to add the facility of viewing a summary of your medical records we will ask that you fill in a form too.

 Please click below for further information 


Patient Online Access Leaflet


Patient Online Registration Form



 Link to IAPT self-referral form



Friends & Family Test December 2014

There will be no requirement for Surgeries to complete a Survey this year as this is being replaced by the ‘Friends & Family Test’.

The question in the ‘Friends & Family Test’ is: How likely are you to recommend our services to friends and family if they needed similar care or treatment?’

The possible answers are:

‘Extremely likely; Likely; Neither likely or unlikely; Unlikely; Extremely Unlikely; and Don’t Know’

These answers generate scores and once these are determined, the result is sent to NHS England on a monthly basis to be published on the NHS Choices website.

Please look out for the papers containing these questions which will be in Reception from December 2014.  Or you can complete this online.

Click here to take the ‘Friends & Family Test’

Or you can print the form from the link below and send it or hand it in to the surgery

Friends & Family Test



We are now offering phlebotomy services for all patients in the surgery (except children under 10) Please call reception to book an appointment.



We are now sending text confirmation of your appointment, plus a reminder two days beforehand (if booked far enough ahead). PLEASE ensure that the reception team have your current mobile phone number for this purpose.

For children under 12 we will be texting the parent whose number is on that child’s record.

Patient Information Leaflets

You can find out information about medical conditions and diseases through our patient information leaflets  

(Site updated 25/04/2016)
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