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Please note that due to essential maintenance this website will be unavailable from 22:00 on Friday 4th April and will be back online again by 08:00 on Saturday 5th April.  We are sorry for any inconvenience caused.

 


 

Click below for the results of our latest survey

 

2013/2014 SURGERY SURVEY

 


New Salaried GP

As from 17th February Dr Akhtar (male) is joining us from Great Notley and Little Waltham Surgery where he has just finished twelve months as a GP Registrar. Previous to that he was at The Petersfield Surgery in Romford for six months. Dr Akhtar completed most of his medical education at Broomfield , Basildon and Addenbrookes. He will be working every day except Tuesdays.

I hope you will join us in welcoming Dr Akhtar to the Sutherland Lodge Team


We are introducing a new feature to SystmOnline:

Online Appointment Booking.

If you would like to have access to this facility and have not already signed up to SystmOnline, come into the surgery and obtain your username and password.  You need to do this in person (proof of identity may be required and if you send a representative we will need your written consent).  This username and password will enable you to login to SystmOnline and view your repeat medication list, order repeat prescriptions, amend your telephone number, view previous appointments and book future appointments with a GP.

Once you have your username and password use the link below to access SystmOnline.  Once you are logged in you will also be able to change your password.

SystmOnline Login

Child Immunisation Clinic

Changes to Tuesday's Child Immunisation Clinic.  From the 11th of February this clinic will be by appointments only.  Please speak to reception to book an appointment.


CHANGES TO OUT OF HOURS. 

From the 5th of November you will no longer automatically be re-directed to the Out of Hours service when the surgery is closed.  Instead you will be asked to dial 111 and your call will then be allocated to the most appropriate service.  There is no charge for calls to this number.


TEXT MESSAGES:

We are now sending text confirmation of your appointment, plus a reminder two days beforehand (if booked far enough ahead). PLEASE ensure that the reception team have your current mobile phone number for this purpose.

For children under 12 we will be texting the parent whose number is on that child’s record.


Patient Representative Group

We currently hold a Patient Representative meeting every 6-8 weeks.  The minutes are posted on this website. If you are interested please contact the practice manager at the surgery.


Patient Information Leaflets

You can find out information about medical conditions and diseases through our patient information leaflets  


On line Repeat Prescriptions now available 

You will need to come into the surgery in person  to obtain a username and password (proof of identity may be required).  If you send a representative we will need your written consent.  Please note that this username and password will give access to your repeat medication list.

When you have your username and password use the link below to access online ordering and systmonline.  Once you are logged in you will also be able to change your password.

SystmOnline Login

(Site updated 04/04/2014)
Order your repeat medicationsCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical recordSign up to the newsletter

Noticeboard

Please read this important information explaining patient data GP practices are required to share with NHS England
Care.data leaflet
Care.data Opt Out

(Please send in signed forms to the surgery)

Patient FAQs

 

Missed appointments in March:

62 nurses appointments (equivalent of 16 hours) 

69 Doctors appointments (equivalent of 12 hours) 

A total of 131 appointments were wasted in March.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesDepartment of HealthThis site is brought to you by My Surgery Website