Friends & Family Test December 2014
There will be no requirement for Surgeries to complete a Survey this year as this is being replaced by the ‘Friends & Family Test’.
The FFT has two questions. The first is compulsory and has been agreed by the BMA (British Medical Association):
‘How likely are you to recommend our services to friends and family if they needed similar care or treatment?’
The possible answers are:
‘Extremely likely; Likely; Neither likely or unlikely; Unlikely; Extremely Unlikely; and Don’t Know’
These answers generate scores and once these are determined, the result is sent to NHS England on a monthly basis to be published on the NHS Choices website.
The second question – ‘Please provide more information on your choice of answer’ is not mandatory, but the answers will help us to learn what is and what is not working well for patients.
Please look out for the papers containing these questions which will be in Reception from December 2014. We will be looking into extending this to multimedia in the future.
We are now offering phlebotomy services for all patients in the surgery (except children under 10) Please call reception to book an appointment.
The FLU immunisation programme has now started. If you fall into the 'AT RISK' category please make your appointment.
Electronic Transfer of Prescriptions (EPS2)
From the 1st of October the surgery is introducing Electronic Transfer of Prescriptions (EPS2). This means that your prescription can be sent directly to your preferred pharmacy. If you do not have a nominated pharmacy, you can do so by contacting the dispensary. However, it is still possible to collect your paper script as before from the surgery if you prefer.
We are introducing a new feature to SystmOnline:
Online Appointment Booking.
If you would like to have access to this facility and have not already signed up to SystmOnline, come into the surgery and obtain your username and password. You need to do this in person (proof of identity may be required and if you send a representative we will need your written consent). This username and password will enable you to login to SystmOnline and view your repeat medication list, order repeat prescriptions, amend your telephone number, view previous appointments and book future appointments with a GP.
Once you have your username and password use the link below to access SystmOnline. Once you are logged in you will also be able to change your password.
Child Immunisation Clinic
Changes to Tuesday's Child Immunisation Clinic. From the 11th of February this clinic will be by appointments only. Please speak to reception to book an appointment.
We are now sending text confirmation of your appointment, plus a reminder two days beforehand (if booked far enough ahead). PLEASE ensure that the reception team have your current mobile phone number for this purpose.
For children under 12 we will be texting the parent whose number is on that child’s record.
Patient Representative Group
We currently hold a Patient Representative meeting every 6-8 weeks. The minutes are posted on this website. If you are interested please contact the practice manager at the surgery.
Patient Information Leaflets
You can find out information about medical conditions and diseases through our patient information leaflets
(Site updated 24/11/2014)