SUTHERLAND LODGE SURGERY NEWSLETTER
The Care Quality Commission will be inspecting us on the 14th October 2015.
They are here to monitor, inspect and regulate things that matter to the people who use us, looking at five key areas:
Are we Safe, Effective, Caring, Responsive and Well-led.
The team inspecting us will want to speak to you the public to seek your opinions on the service(s) we offer. They are also seeking opinion via a comment card which is left on the table in Reception. There is a secure box for you to put your comments in and we would like to encourage you all to do so. If you are reading this newsletter online, perhaps we can ask you to send comments in via the ‘Comments from our webpage’ link on our website?
Please be assured there will be no interruption to our working day during this visit.
As the weather declines we are seeing a fair amount of upper respiratory infections. Almost all of these are VIRAL in nature and not BACTERIAL, therefore antibiotics will NOT help. Before making an appointment to see the doctor, please try cold & flu remedies from your local Pharmacist, drink plenty of fluids and keep warm. It can sometimes take a week to ten days for symptoms to abate. You can always ring in for advice.
If you are a patient on one of our ‘at risk’ registers or indeed over 65yrs of age, please make your appointment at Reception.
OUR MISSION STATEMENT
The aim of Sutherland Lodge is to use the funds allocated to them for Health Care to reduce morbidity and improve the quality of life for its patient population, by offering a caring medical service of the highest quality based on established professional standards that satisfies the needs of our patients and is provided by professionally competent, content and motivated staff
From April 2015 GP practices are required to provide all their patients with a named GP who will have overall responsibility for the care and support that the surgery provides to them. Having a named GP does not prevent you from seeing your usual GP or any other GP in the practice as you have previously been able to.
Sutherland Lodge Surgery is pleased to welcome Dr Soumya Lanka (female) to the team from 1st September.
Dr Lanka will be working with us all day on Tuesday, Wednesday and Friday.
Patient Representative Group
If you would like to join and want futher information please contact either Bob Good – our Chair at email@example.com or Carol Sams the Practice Manager at firstname.lastname@example.org or alternatively call her on the surgery number.
SystmOnline can now offer you a summary view of your medical records online. If you wish to sign up to this you will need to come into the surgery and fill in a form (proof of identity is required). If you send a representative we will need your written consent. A username and password will be issued to you and this will give you access to your repeat medication list, the ability to book appointments and a summary of your medical records.
If you are an excisting user of Systmonline and wish to add the facility of viewing a summary of your medical records we will ask that you fill in a form too.
Please click below for further information
Patient Online Access Leaflet
Patient Online Registration Form
Link to IAPT self-referral form
Friends & Family Test December 2014
There will be no requirement for Surgeries to complete a Survey this year as this is being replaced by the ‘Friends & Family Test’.
The question in the ‘Friends & Family Test’ is: How likely are you to recommend our services to friends and family if they needed similar care or treatment?’
The possible answers are:
‘Extremely likely; Likely; Neither likely or unlikely; Unlikely; Extremely Unlikely; and Don’t Know’
These answers generate scores and once these are determined, the result is sent to NHS England on a monthly basis to be published on the NHS Choices website.
Please look out for the papers containing these questions which will be in Reception from December 2014. Or you can complete this online.
Click here to take the ‘Friends & Family Test’
Or you can print the form from the link below and send it or hand it in to the surgery
Friends & Family Test
We are now offering phlebotomy services for all patients in the surgery (except children under 10) Please call reception to book an appointment.
We are now sending text confirmation of your appointment, plus a reminder two days beforehand (if booked far enough ahead). PLEASE ensure that the reception team have your current mobile phone number for this purpose.
For children under 12 we will be texting the parent whose number is on that child’s record.
Patient Information Leaflets
You can find out information about medical conditions and diseases through our patient information leaflets
(Site updated 05/10/2015)