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Important Information About Your Surgery!!

 

YOUR SURGERY IS NOT CLOSING.

THE FOUR PARTNERS - DRS CUNNIFFE, CLIMIE, BIRN-JEFFERY & RAMSAY WILL BE LEAVING ON 30th JUNE 2016.

A NEW PROVIDER WILL BE SOURCED BY NHS ENGLAND FROM 1st JULY.

IT IS FROM THIS DATE THAT YOU WILL NOTICE A CUT IN THE SERVICES YOU CURRENTLY RECEIVE AS THE NEW FUNDING WILL ONLY ALLOW FOR CORE SERVICES TO BE PROVIDED.

 

 

2016 CQC Report for Sutherland Lodge Surgery

 

Latest Update from the Surgery 15th January

 

 Press Release From NHS England 11th January 

 

  Letter From The Partners 7th January 

 

 


 

DISPENSARY DISRUPTION

 

From Monday 11th of January 2016 our Dispensary Department will only be manned between 9am -12pm and 2pm – 5pm. This is due to staff shortages within this Department therefore whilst we recruit and train we would ask you to bear with us during this (hopefully) limited period.

Please remember that repeat prescriptions take 48 hours to process.

We would like to thank you for your patience during this time.

The Partners


   

 Advice on Childhood Illness                                            Message form CCG


 

Don't blame us for delays in your treatment


 

Link to easy read leaflets

 

https://www.england.nhs.uk/learningdisabilities/ctr/support/er/

 

 


  

 

 

SUTHERLAND LODGE SURGERY NEWSLETTER

 

WINTER INFECTIONS

As the weather declines we are seeing a fair amount of upper respiratory infections. Almost all of these are VIRAL in nature and not BACTERIAL, therefore antibiotics will NOT help. Before making an appointment to see the doctor, please try cold & flu remedies from your local Pharmacist, drink plenty of fluids and keep warm. It can sometimes take a week to ten days for symptoms to abate. You can always ring in for advice.

FLU CLINICS

If you are a patient on one of our ‘at risk’ registers or indeed over 65yrs of age, please make your appointment at Reception.


 

OUR MISSION STATEMENT

 

The aim of Sutherland Lodge is to use the funds allocated to them for Health Care to reduce morbidity and improve the quality of life for its patient population, by offering a caring medical service of the highest quality based on established professional standards that satisfies the needs of our patients and is provided by professionally competent, content and motivated staff


Dear Patient,

From April 2015 GP practices are required to provide all their patients with a named GP who will have overall responsibility for the care and support that the surgery provides to them.  Having a named GP does not prevent you from seeing your usual GP or any other GP in the practice as you have previously been able to.

 


 

   Patient Representative Group

PRG Involvement

If you would like to join and want futher information please contact either Bob Good – our Chair at robertgood@blueyonder.co.uk or Carol Sams the Practice Manager at c.sams@nhs.net or alternatively call her on the surgery number.

                    


  **IMPORTANT CHANGES**

SystmOnline can now offer you a summary view of your medical records online.  If you wish to sign up to this you will need to come into the surgery and fill in a form (proof of identity is required).  If you send a representative we will need your written consent.  A username and password will be issued to you and this will give you access to your repeat medication list, the ability to book appointments and a summary of your medical records

If you are an excisting user of Systmonline and wish to add the facility of viewing a summary of your medical records we will ask that you fill in a form too.

 Please click below for further information 

 

Patient Online Access Leaflet

 

Patient Online Registration Form


 

 

 Link to IAPT self-referral form

 


  

Friends & Family Test December 2014

There will be no requirement for Surgeries to complete a Survey this year as this is being replaced by the ‘Friends & Family Test’.

The question in the ‘Friends & Family Test’ is: How likely are you to recommend our services to friends and family if they needed similar care or treatment?’

The possible answers are:

‘Extremely likely; Likely; Neither likely or unlikely; Unlikely; Extremely Unlikely; and Don’t Know’

These answers generate scores and once these are determined, the result is sent to NHS England on a monthly basis to be published on the NHS Choices website.

Please look out for the papers containing these questions which will be in Reception from December 2014.  Or you can complete this online.

Click here to take the ‘Friends & Family Test’

Or you can print the form from the link below and send it or hand it in to the surgery

Friends & Family Test

 


 

We are now offering phlebotomy services for all patients in the surgery (except children under 10) Please call reception to book an appointment.

 


 TEXT MESSAGES:

We are now sending text confirmation of your appointment, plus a reminder two days beforehand (if booked far enough ahead). PLEASE ensure that the reception team have your current mobile phone number for this purpose.

For children under 12 we will be texting the parent whose number is on that child’s record.


Patient Information Leaflets

You can find out information about medical conditions and diseases through our patient information leaflets  

(Site updated 11/02/2016)
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